Terms and Conditions

Last updated: 02/08/2026

1. Who we are

This website is operated by The Celtic House, a general partnership. The partners are Colin Roy and Gael Roy

Our principal place of business is:

The Celtic House
Bowmore
Isle of Islay
Scotland
PA43 7LD

Email: shop@theceltichouse.co.uk
Telephone: 01496 810304

2. These terms

These terms apply when you buy goods from us through this website. Please read them before placing an order. By placing an order you agree to these terms.

Nothing in these terms affects your statutory rights as a consumer. Where any part of these terms conflicts with your legal rights, your legal rights take precedence.

We may change these terms from time to time. The terms that apply to your order are those published on this website at the time you place it.

3. Placing an order

When you place an order, you are making an offer to buy from us. We will send you an email acknowledging that we have received your order. This acknowledgement is not acceptance of your order.

A contract between us is formed only when we send you an email confirming that your goods have been dispatched.

If we are unable to accept your order, for example because an item is out of stock or we have identified an error in the price, we will contact you and refund any payment taken in full.

4. Prices and payment

All prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown separately before you complete your order.

Prices may change from time to time, but changes will not affect an order we have already accepted.

We accept Visa, Mastercard and PayPal. Payment is taken at the time you place your order.

If we discover an error in the price of goods you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel. If we cannot reach you, we will treat the order as cancelled and refund you in full.

5. Delivery

We currently deliver within the United Kingdom only.

Most orders are dispatched by Royal Mail within one working day, and most arrive within three to five working days. Unless we agree otherwise with you, we will deliver your order within 30 days of the date the contract is formed.

If we cannot meet an agreed delivery date, or the estimated delivery period, you may contact us to agree a new date. If delivery is essential to you and we cannot meet it, you may cancel and receive a full refund.

The goods become your responsibility from the time they are delivered to the address you gave us.

6. Your right to cancel

You have the right to cancel your order within 14 days of receiving the goods, without giving any reason. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We voluntarily extend this period to 30 days from receipt.

How to cancel

To cancel, simply tell us clearly that you wish to do so. You can:

• Email us at shop@theceltichouse.co.uk
• Telephone us on 01496 810304
• Write to us at the address above

You do not need to use any particular form of words, and you do not need to obtain a reference number from us before returning goods, although it helps us process your return more quickly if you contact us first.

Returning the goods

Please send the goods back to us within 14 days of telling us you wish to cancel. Please pack them well so they reach us undamaged. We recommend obtaining proof of postage.

You are responsible for the cost of returning goods to us when you cancel simply because you have changed your mind.

You may handle the goods as you would in a shop. If the value of the goods is reduced because you have handled them more than that, we may deduct a reasonable amount from your refund.

Your refund

We will refund you the price you paid for the goods, together with the basic cost of delivering them to you. If you chose a more expensive delivery option than our standard service, we will refund the standard cost only.

We will refund you within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have sent them, whichever is earlier. Refunds are made using the same payment method you used to pay.

Goods that cannot be cancelled

The right to cancel does not apply to:

• Goods made to your specification or clearly personalised
• Sealed audio or video recordings, or sealed software, once unsealed
• Goods that are liable to deteriorate or expire rapidly
• Sealed goods which are not suitable for return for health protection or hygiene reasons, once unsealed

7. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for purpose, and as described.

If goods are faulty, not as described, or not fit for purpose:

• Within 30 days of receipt, you have the right to reject them and receive a full refund
• After 30 days and within six months, you may ask for a repair or replacement. If that is not possible or does not resolve the problem, you may claim a refund, which may be reduced to reflect the use you have had
• After six months, you retain rights but may need to show the fault was present at the time of delivery

Where goods are faulty, not as described, or not fit for purpose, we will pay the cost of returning them to us.

Please contact us at shop@theceltichouse.co.uk and we will arrange this with you.

8. Product descriptions and colours

We take care to describe our products accurately. We have done our best to display colours accurately, but the colours you see depend on your screen, and we cannot guarantee that your display will be exact. A minor variation in colour is not a fault, though if an item is materially different from its description your rights under section 7 apply.

9. Using this website

This website is provided for personal, non-commercial use.

You may not use this website in any way that is unlawful, or that damages the website or interferes with anyone else’s use of it. You may not attempt to gain unauthorised access to the website, the server on which it is stored, or any connected database.

10. Intellectual property

The content of this website, including text, images, graphics and design, belongs to The Celtic House or is used under licence, and is protected by copyright and other intellectual property rights.

You may view, download and print pages from this website for your own personal use. You may not reproduce, republish or distribute our content commercially without our written permission.

11. Comments and feedback

We welcome your comments about this website and our products. If you send us feedback, you grant us permission to use it to improve what we do. You keep ownership of anything you send us.

Please do not send us confidential information or original creative work through this website.

12. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any breach of your legal rights in relation to the goods, including the right to receive goods that are of satisfactory quality, fit for purpose, as described, and supplied with reasonable skill and care
• Defective products under the Consumer Protection Act 1987

We are not responsible for losses that were not foreseeable, or for business losses, since we supply goods for domestic and private use.

13. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather affecting ferry or air services to and from Islay. If such an event occurs we will contact you as soon as possible, and you may cancel and receive a full refund for goods not yet delivered.

14. Your personal information

We use your personal information as set out in our Privacy Policy.

15. Complaints

If you are unhappy with anything, please contact us at shop@theceltichouse.co.uk or on 01496 810304 and we will do our best to put it right.

If we cannot resolve matters between us, you may be able to use an alternative dispute resolution scheme. You can also find general advice from Advice Direct Scotland at consumeradvice.scot or Citizens Advice at citizensadvice.org.uk.

16. Governing law

These terms are governed by Scots law, and you can bring legal proceedings in the Scottish courts. If you live in England, Wales or Northern Ireland, you may bring proceedings in the courts of that country instead.